The Founder’s Log Podcast - March 2025 Recap
It's time for our regular look back on the month just past. As usual, the month started with getting ghosted by a lead—I was expecting this to be the outcome after the first video call with the individual.
Some video calls with leads, you know, straightaway, have not read anything on your website about what you offer but, for some reason, have booked a video call for some weird tyre-kicking phenomenon, or they suffer from loneliness. As expected, nothing came from this video call, even though we could have easily improved their business operations.
One of our clients underwent a significant business reorganization, including rebranding and new domain names. This required a complete reconfiguration of their Google Workspace to align with the new structure and branding. The most challenging part was ensuring the new invoices matched the new structure, a task our team handled with precision and problem-solving skills.
The team dedicated the rest of the month to meticulous financial preparations for the year-end. This included ensuring timely pension contributions and other essential financial tasks and demonstrating our commitment to responsible financial management.
New Videos:
Due to the aforementioned internet outage last month, I produced one new video for our YouTube channel:
Google Tasks Tutorial: How to Use Google Tasks in 2025 (Beginner to Advanced)
Stop Scrolling! Use Google Docs Tabs to Navigate Long Documents Easily
New Blog Posts:
Three new blog posts were composed:
Assistance and Support Statistics
Subscribers contacted us 98 times. Of those, 85 contacted us to request assistance (they want to know how to do something better). In comparison, 17 asked for support (something that needs looking at).
In the statistics reported below, a "complete interaction" is when a subscriber gets in contact and when they can return to work.
Of those who sent a message for assistance asking how to do something better, 68 received a complete interaction that lasted less than five minutes, and they are now able to do something better than they could before. Sixteen received a complete interaction that lasted five to thirty minutes to complete, and one lasted between thirty minutes and one hour.
Of the subscribers sending a message for support, seven received a complete interaction and returned to their work within five minutes, and eight received a complete interaction and returned to their work within thirty minutes.
Ninety-eight contacted us through our unique instant messaging service, the quickest way to contact; the rest opted for slower communication methods.
The stats show that twenty-seven subscribers would not have gotten in contact if the companies they worked for had offered regular training through Learning Sessions by Kimbley IT.
